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Status

Management Status

Use Status to create Status Pages for your customer portals, typically for reported outages or issues. This automates communications of downtime and system outages to your customers.

Creating Status Reports

Follow these three steps to allow outage reporting on Customer Portals:

Step 1: Define Status Component

  1. Click the + button under Status Component.
  2. Enter a Title and optional Description.

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  3. Click the Save button.

Step 2: Setup Report History

  1. Click the + button under Report History.

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  2. Enter the Title of the Report

  3. Select the Status based on how much is known about the issue.
  4. Visibility determines who will be able to see the Report.
  5. Description allows better communication of exactly what issues customers should expect to see.
  6. Finally, select one or more Status Component(s) affected, and the severity of the issue.
  7. Click Save.

Step 3: Enable on customer portal

  1. Navigate to Setup > Integrations > Portal.
  2. Click the domain name.
  3. Under User Access Area, enable Status.
  4. Click the Save button.