Monitoring Guide

ConnexCS offers several tools for monitoring Customers and Carriers to assist planning, billing, and troubleshooting.

Monitoring Customers

All Customer Monitoring can be found in Management Customer [Customer Name]

Stats

On the Stats tab, view graphs related to calling and call quality statistics and reports. All graphs may be filtered by different time segments and are available to be downloaded. Details found here.

Route Stats

Route Stats displays Channel, Channel Breach, and CPS Breach data based on individual routes.

Latest Calls

The Latest Calls tab provides records of incoming and outgoing calls. View calls and refresh the list of simulated calls. Configuration details found here.

Dialogs

The Dialogs tab shows the active calls on the account so you can easily see active calls with one click.

Alerts

Alerts allow you to generate alerts to your customers when specific events are triggered, or to disable accounts autonomously when set thresholds are reached. You can view all configured alerts by clicking on this tab. Configuration details found here.

Monitoring Carriers

All Carrier Monitoring can be found in Management Carrier [Carrier Name]

Consecutive Failures

Consecutive Failures (found on the main Carrier tab) is a simplistic way to measure a carrier's ability to connect calls. Details found here.

Failover

Failover simplistic way to measure a carrier's ability to connect calls. Configuration details found here.

Stats

On the Stats tab, view carrier-related statistics. Details found here.

Alerts

View Alerts tied to Consecutive Failures. Details found here.