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Logging

Logging is used to check real-time call attempts, SIP traces, routing status, and to simulate a call. As soon as a call hits the ConnexCS system, it will display in the Logging area. Most issue debugging occurs in the Logging section.

Register Logging

To view calls that are having issues registering, click Register Logging, then click on a specific Call ID to view Call Details and SIP Trace.

Fraud Logging

View the log of Fraud events. See Setup Fraud Detection for configuration.

Simulating Calls

Simulating calls allows providers to identify areas of concern, or just to verify functionality, by testing in different setups and operational configurations.

To simulate calls:

  1. Click Simulate either from the Logging screen or from within a specific Call ID. A form will appear:

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  2. Enter the dialed number and CLI/ANI number

  3. Select a switch IP from the available options.
  4. Enter the IP address.
  5. Optionally, add the SIP extension user
  6. Select the routing engine zone
  7. Click Simulate

The simulation call result will appear in logging. The Call ID will be prepended with a SIM tag. Click the Call ID to view the call's routing status.

Testing a fixed issue

After you have fixed a routing issue with a specific call, you can go into the Call ID and run the Simulate tool to make sure any routing issues are resolved and now pass.

Searching the Logs

You can search for calls by phone number, Call ID, or IP address, by entering one of these attributes into the text box at the top-right of the Logging page and clicking the Search button.

Call ID Details

Click on a specific Call ID to view details and run call tools.

  • Call Details: The initial screen shows current details which include Routing Status, Authentication, Induced PDD, RTP, Routing Engine ID, DTMF, as well as several other pieces of information. At the bottom, view the Providers, Billing details and RTP information such as Jitter and Packet Loss.
  • Raw Data: Underlying data that populates for the call.
  • SIP Trace: Visual representation of SIP communications, see details below under SIP Traces.
  • Simulate: See details above for Simulating Calls.
  • Class5: If the CLass5 system is used, there will be some additional information such as Request Parameters.
  • Refresh: For Live calls, use the Refresh button to reload the logs to show the most recent changes. This is necessary as some of the data must be processed through CDR before it will be displayed.

SIP Traces

SIP Tracing is a diagnostic tool for phone systems using SIP (Session Initiation Protocol) for interactions across trunks and between endpoints. Traces give detailed information about calls and call attempts when debugging and troubleshooting. Since SIP protocol is used for call setup, maintenance, and tear-down, this tool is typically only used for call connection issues. Call quality issues are usually identified using other methods.

SIP Trace Captures

The ConnexCS system supports always-on SIP Trace capture. We keep a record of every packet sent and received by your server over the last seven (7) days.

To view the SIP Trace of a call:

  1. Click a Call ID to view its SIP traces.

  2. Click the SIP traces button to view the SIP trace.

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  3. Toggle between Relative Time and Absolute Time for specific time of day

  4. Options to download as Text or an Image

Known issues with SIP Traces

  • Missing SIP data: SIP traces are not always guaranteed. SIP packets are carried by UDP, which may cause the traces to be lossy at times. This is to be expected due to the nature of the architecture.
  • Missed call attempts: If using SIP authentication, because there are 2 requests it is possible that they hit our database out of order. This may cause the logging page to only display the first call attempt.
  • These are considered reporting calls, and do not impact the calls directly. They are both rare, typically observed in less than 1 in every 50,000 calls