Do Not Call (DNC)

In today's society, all modern call carriers should recognise and honor Do Not Call Lists (DNC). Calling numbers on these lists can result in costly fines and prosecutions. Use Script Forge to help you to manage these calls by adding the numbers to the system. If a number on the list is dialed, the caller will receive an alert that the number is on the DNC list and the call will not be completed.

DNC Check

Step 1: Setup the Database

1. Navigate to Developer Database
2. Click .
3. Enter the Name.
4. Select the Customer.
5. Select Dataset Type.

6. Click Save

   

Step 2: Configure Script Forge

1. Navigate to Developer Script Forge
2. Add the Script Name.
3. Select App for the Type.
4. Slick Save.
5. Click the newly created App
6. Add the JavaScript code dnc-add.js.
7. Click the green arrow to Save and Run.

More on Script Forge

See Script Forge in our documentation for additional details on using Script Forge.

Step 3: Add script to Customer

1. Navigate to Customer [Customer Name] Edit Routing Ingress Routing

2. On the Script Forge tab, enter the following under Vars:

   [dnc]
   db="name_from_step1"
   

3. Click Save.

Add individual customer to DNC

Add the following to Script Forge:

1. Under Developer Script Forge
2. Add the Script Name.
3. Select App for the Type.
4. Slick Save.
5. Click the newly created App
6. Add the JavaScript code dnc-add.js.
7. Click the green arrow to Save and Run.