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Management Customer [Customer Name] Documents

The Documents section is used to collect various files from the customer, part of KYC ("know your customer").

  1. Create a new document. Enter the Name and any notes you wish the customer to see, then Save the new entry.
  2. Customer receives notice in their Customer Portal that a document has been requested.
  3. The customer selects "Upload A File" and leaves notes in the request.
  4. You can check periodically in the customer Documents section to see if the file has been added, at which point it can be downloaded for review.

Document Examples

Some examples of documents you may need to request from your customer are CLI verification, terms of condition in addition to a contract signed via ConnexCS, copy of a phone bill, or some means to verify identity such as a passport.