Global¶

Global

The Global section of the ConnexCS Control Panel provides an account-wide overview of many of the same sections found under Management Customer or Carrier. This can be helpful for troubleshooting issues across customers or for situations where you are trying to locate the customer of a specific a DID. Some sections may also be configured and managed from the Global view.

Alerts¶

View all the Alerts across the entire account. When creating an Alert from Global, you will need to select the Company that will use the Alert.

See Alerts for configuration details and examples of Alerts that can be built.

Alternate location(s):

Customer [Customer Name] Alerts
Carrier [Carrier Name] Alerts

Testing

Click the Test button (only available here) to simulate the Alert.

Contacts¶

View all Customer Contacts. When creating a Contact from Global, you will need to select the Company where the Contact exists.

See Contacts for configuration details.

Alternate location(s):

Customer [Customer Name] Main
Carrier [Carrier Name] Main

CDR¶

View CDRs for all Customers. The Global CDR view also allows you to select specific CDRs for Recalculation.

See CDR for configuration details.

Alternate location(s):

Customer [Customer Name] CDR
Carrier [Carrier Name] CDR

Dialog¶

View all active calls across the entire account.

See Dialogs for configuration details.

Alternate location(s):

Customer [Customer Name] Dialogs

Routing¶

View overview of configured routes grouped by Customer, Customer Card, Provider Card, as well as all active Channels and current CPS calls per account.

See Routing Overview and Rate Card Overview for details.

Alternate location(s):

Customer [Customer Name] Routing Ingress Routing

DID¶

View list of all DIDs, as well as configuration and editing.

See DID for configuration details, including Bulk Upload.

Alternate location(s):

Customer [Customer Name] DID
Carrier [Carrier Name] DID

Unlike the Customer DID section, the Global DID sections groups numbers as follows:

Assigned: Numbers currently assigned to accounts.
Inventory: Unassigned numbers.
Provision: Uses ConnexCS ScriptForge Drivers interface with DID provider APIs so you can allocate new numbers.
Providers List: Lists all DIDs and associated providers.

IP Authentication¶

View all configured IP Authentication.

See IP Authentication for configuration details.

Alternate location(s):

Customer [Customer Name] Auth
Carrier [Carrier Name] Auth

Invoices¶

View all Invoices, access basic invoice functions (such as date range, unit price, tax), and allocate payments.

See Invoices for configuration details.

Alternate location(s):

Customer [Customer Name] Invoices

Payment¶

All Payments across the account.

See Payment for configuration details.

Alternate location(s):

Customer [Customer Name] Payment

SIP Registration¶

View currently registered SIP users.

There is no configuration or additional documentation for SIP Registration.

Inbound Registrations View active registrations (live calls) of desk phones in to ConnexCS.

Username: registered user
IP: current IP
Protocol: protocol it is registered from
NAT: indicates that far-end NAT traversal has modified the entry
TTL: time since request came in
Send: click Message to send a note (select multiple entries if desired)

Outbound Registrations View active registrations (live calls) from ConnexCS out.

ADR: the username and address the ConnexCS switch has connected with
Expires: time until expiry
State: Current call status
Cx Server: Server responsible for outbound connection
Last Register Sent: when the last registration was sent
Register Timeout: when the call is expected to timeout

Global View Only

This section does not have a corresponding view from within individual Customers.

SIP User Authentication¶

View status of all SIP Users, reset the SIP Password (including the option to generate one), and send a message to the SIP User.

See SIP User Authentication for configuration details.

Alternate location(s):

Customer [Customer Name] Auth
Carrier [Carrier Name] Auth

Weylon¶

Weylon is a remote testing application which allows end users to run tests for call issues. Results are reported back to the Control Panel for review. For setup information, see Remote Testing under Troubleshooting.