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Options

Setup Settings Options

Configure Options to set key default behaviors for the system. Click Edit to the right of a setting to modify it.

Option Description
Customer Origination Instructions Page Provide helpful details or updates when customers login to the Customer Portal.
Origination and Termination Ingress Addresses Let customers know where they should be sending calls, typically these should be the same.
Profit Assurance Default Enable Profit Assurance on all new accounts (found under Customer > Routing > Ingress Routing > Price Limits).
Audit Comment When a change is saved in the Control Panel, a box will appear requesting explanation for the change (visible under Setup > Information > Audit Log).
Support URL and Support Phone Information provided here will be passed to the Customer Portal, so customers know how to contact your support teams.
Payment Details Allow you to add custom messages and display details such as bank account information, simplifying the payment process. This is for display purposes only.
Payment Description This is the description that will be displayed for payment methods such as PayPal and Stripe.
Circuit Test User Select which account calls will come from for circuit testing.
Alpha and Beta Feature Previews Provide access to new and upcoming features.
Invoice Line Grouping Determine whether generated invoices display one line per day or one line per destination.
Internal Number Range Start and Block Size Set the system-wide default start and range of private number blocks, which are then assigned to customers (per configuration instructions here).Ex: You can set the Start field to 1000, and the Size to 1000. The first number block assigned to a customer will range from 1000-1999. The next customer will receive the range 2000-2999, and so on.
Auto Logout System will log a user out after timing out.
Hybrid Menu Only When ConnexCS is used in Hybrid mode, this option hides unavailable items from the menu.