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Vouchers

Vouchers are similar to calling cards, with the optional benefit of applying additional credits when a customer tops-up their account. Vouchers are available in both the Customer Portal and in WebPhone.

Voucher Types

Vouchers may be issues in one of 3 forms:

  • Free Credit - Once the voucher code is entered credit is applied independently of any other payment.
  • Multiplier Credit - Ex: Credit doubled for top-up of $50 or more.
  • Additional Credit - Ex: $50 free credit for top-up of $100 or more.

Voucher Setup

  1. Go to Management > Vouchers.
  2. Click on the blue Add button
    • Count- Enter how many vouchers you wish to create (a voucher may only be used once)
    • Minimum Activation - Enter the minimum amount the customer must spend before the voucher is valid. Set to '0' to give a customer completely free credit.
    • Multiplier - Enter the amount to multiple the customer's paid balance by. Ex: for a 10% bonus, set the voucher to 1.1.
    • Addition - Enter how much extra credit to be applied to the customer's account. Ex: Set 50 to give them $50, with or without a spend of their own, based on the Minimum Activation.
    • Currency Selector - Select the desired currency
  3. Select Save and the system will generate the vouchers.