Stats

Management Customer [Customer Name] Stats

Use Stats to view graphs related to calling and call quality statistics and reports. Use the selectors at the top to define the time and date range for the graphs. All graphs are managed using the Analytics section.

Main

Data related to SIP signaling and call completion.

Graph	Description
Channels	Details historic channel usage
ACD	Average Call Duration can be viewed as a Total, or you can isolate traffic on a per carrier basis (click on a customer to remove/add it from the graph); if ACD is lower on one carrier, that is indicative of potential line quality issues
ASR	Answer Seizure Ratio can be viewed as a Total, or you can isolate traffic on a per carrier basis (click on a customer to remove/add it from the graph); if some carriers are lower than others this may indicate an issue
Customer Carrier ACD	Plots ACD for each carrier on separate lines, useful for identifying underperforming carriers
Customer Carrier ASR	Plots ASR for each carrier on separate lines, useful for identifying underperforming carriers
Attempts	Useful to compare total connected calls to total attempted calls (will roughly correlate to CPS below)
Balance	Balance Over Time
CPS	Calls per Second over time
Customer Carrier Duration	Click on the carriers to select/deselect individual carriers to view desired stats
DTMF	DTMF (Dual Tone Modulated Frequency) percentages
Customer Carrier DTMF	DTMF percentages for each carrier
Codes	SIP response codes (List of SIP Response Codes)
Codes Total	Allows you to see SIP codes as a percentage, helpful to identify potential issues
PDD	The lower the Post Dial Delay the better, however typically not viewed as problematic until it gets over 7 seconds
Destinations	Displays all call destinations
CLI ASR	View ASR statistics per CLI
Channel and CPS Breach	This will identify instances when customers have exceeded your preset thresholds
Fraud F1	Internal metric used to identify if a customer is potentially dialing many different numbers as opposed to similar/same numbers (may indicate potential fraud situation)

RTP

View call media stats and quality metrics.

Graph	Description
Round Trip Time	The amount of time it takes for a control packet from the RTP server to do a round trip to the customers equipment and back again; similar to an ICMP Ping. (Round-trip delay time from Wikipedia)
Packet Loss	The number of packets lost during transit from the customer side going to our RTP server. Loss of packets may cause some voice quality issues, or it may not be detectable. (Packet Loss from Wikipedia)
Jitter	The number of packets which arrive in the wrong order; ex: Packet #51 arrives before #50, but was sent after #50.) A higher jitter (50+ ms) may point towards potential voice quality issues. (Jitter from Wikipedia)
MOS	The Mean Opinion Score takes into account all the above factors and produces a value which represents overall voice quality; essentially an average measure of RTCP to generate a score for voice quality (ranges from 0 to 6, over 4 is good). (Mean Opinion Score from Wikipedia)