Options¶

Setup Settings Options

Configure Options to set key default behaviors for the system. Click Edit to the right of a setting to modify it.

General¶

Customer - Origination Instructions Page¶

Provides important customer details and updates when customers login to the Customer Portal.

Origination and Termination Ingress Addresses¶

Let customers know where they should be sending calls, typically these should be the same

Profit Assurance Default¶

Enables Profit Assurance on all new customer accounts. This can be accessed through Customer > Routing > Ingress Routing > Price Limits

Audit Comment¶

When an update is saved in the Control Panel, a dialog box will appear requesting an explaination for the update. This can be accessed through Setup > Information > Audit Log

Support URL and Support Phone¶

Information provided here will be passed to the Customer Portal, so that customers can know how to contact your support teams.

Payment Details¶

Allows you to add customer messages and display important details such as bank account information, simplifying the payment process. This section is for displaying such information only.

Circuit Test User¶

Select which account calls will come from for circuit testing.

Alpha and Beta Feature Previews¶

Provides access to new and upcoming features on the Control Panel.

Invoice Line Grouping¶

Determines whether generated invoices display one line per day or one line per destination.

Internal Number Range Start and Block Size¶

Set system-wide default start and range of private number blocks which are then assigned to customers (per configuration instructions here). For example, you can set the Start field to 1000, and the Size to 1000. The first number block assigned to a customer will range from 1000-1999. The next customer will receive the range 2000-2999, and so on.

Auto Logout¶

Following a specific timeout duration, the system will automatically log the user out.

When ConnexCS is used in Hybrid mode, this option hides unavailable items from the menu.